Customer Success Manager(m/f/x) UK - SEO & Content Marketing

  • Services
  • London, United Kingdom

Customer Success Manager(m/f/x) UK - SEO & Content Marketing

Your tasks

  • As the primary point of contact for our UK customers you'll manage the day-to-day customer relationships providing a first-class client experience to our partner agencies
  • Develop a relationship with customers to identify and align clients search goals and define success metrics with the value and functionality of Searchmetrics
  • Organize and conduct on-boarding and training calls, ongoing keyword research, on-page optimization and URL recommendations
  • Conduct on-going account meetings to communicate best practices, develop plans for expanded functionality usage - use case examples to leverage new product features functionality
  • Monitor and report on customer usage and success to internal Searchmetrics teams
  • Ensure that all customers derive maximum value from their investment in Searchmetrics
  • Identify and grow opportunities within the search marketing industry and collaborate with sales teams to ensure growth attainment

Our requirements

  • At least 2+ years’ experience in an account or relationship management role, preferably in an SaaS-Company
  • Academic degree or comparable background
  • 1-2 years hands on SEO experience preferably in an advertising agency
  • Fred, Possum and RankBrain mean something to you
  • Experience using website analytics software such as Web trends, Omniture, Coremetrics, Google Analytics
  • Understanding of internal processes and business operations for successful internet marketing strategies (landing page optimization, conversion rate optimization, mobile, paid, global search and additional digital asset management)
  • Proven effectiveness at leading and facilitating executive workshops and programs
  • Ability to work from a CRM
  • Excellent oral and written communication skills in English are required, French in addition is a plus

Sounds great for you? Let's talk and see how much of a fit we are. You're welcome to apply through our careers page in only one minute. After you have successfully applied you will get a confirmation e-mail straight away. If you shouldn't receive an e-mail from us, please check your junk mail and make our mails getting into your main mail folder.